<?xml version="1.0" encoding="UTF-8"?><rss xmlns:dc="http://purl.org/dc/elements/1.1/" xmlns:content="http://purl.org/rss/1.0/modules/content/" xmlns:atom="http://www.w3.org/2005/Atom" version="2.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd" xmlns:googleplay="http://www.google.com/schemas/play-podcasts/1.0"><channel><title><![CDATA[Jacob’s Substack]]></title><description><![CDATA[Business, culture, philosophy and more…]]></description><link>https://jacobjaber.substack.com</link><image><url>https://substackcdn.com/image/fetch/$s_!Lk5J!,w_256,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fjacobjaber.substack.com%2Fimg%2Fsubstack.png</url><title>Jacob’s Substack</title><link>https://jacobjaber.substack.com</link></image><generator>Substack</generator><lastBuildDate>Mon, 11 May 2026 04:29:46 GMT</lastBuildDate><atom:link href="https://jacobjaber.substack.com/feed" rel="self" type="application/rss+xml"/><copyright><![CDATA[Jacob Jaber]]></copyright><language><![CDATA[en]]></language><webMaster><![CDATA[jacobjaber@substack.com]]></webMaster><itunes:owner><itunes:email><![CDATA[jacobjaber@substack.com]]></itunes:email><itunes:name><![CDATA[Jacob Jaber]]></itunes:name></itunes:owner><itunes:author><![CDATA[Jacob Jaber]]></itunes:author><googleplay:owner><![CDATA[jacobjaber@substack.com]]></googleplay:owner><googleplay:email><![CDATA[jacobjaber@substack.com]]></googleplay:email><googleplay:author><![CDATA[Jacob Jaber]]></googleplay:author><itunes:block><![CDATA[Yes]]></itunes:block><item><title><![CDATA[Power]]></title><description><![CDATA[Take a moment to imagine.]]></description><link>https://jacobjaber.substack.com/p/power</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/power</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Thu, 26 Mar 2026 18:57:49 GMT</pubDate><content:encoded><![CDATA[<p>Take a moment to imagine.</p><p>Imagine you are the leader of the global world with unlimited power. You are in power for however long you wish, you have access to unlimited resources. Some may support you and some may not, but your power is absolute. It may never reach a point where it&#8217;s truly threatened.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p>You can do anything. How will you spend your time? If all practical constraints were removed, what constraints would you impose on yourself?</p><p>This thought experiment explores the prize of power. That is, when you achieve the highest possible level of power, what do you actually do with it?</p><p>Before answering that, consider what we already know about power from some experiments:</p><ul><li><p>The Stanford Prison Experiment showed that ordinary people assigned to power roles quickly adopted authoritarian behaviors. Power changes behavior fast, even when it&#8217;s artificial. </p></li><li><p>Milgram&#8217;s obedience studies found that 65% of participants were willing to administer what they believed were dangerous electric shocks simply because an authority figure told them to continue. People surrender moral judgment to authority, and those in authority tend to expect that surrender. </p></li><li><p>Asch&#8217;s conformity experiments demonstrated that social pressure alone led people to give answers they knew were wrong, without any threat of punishment. Power doesn&#8217;t need force to bend reality for the people beneath it.</p></li></ul><p>The throughline across all three: the situation is often more powerful than individual character. Good people are capable of harmful acts depending on context.</p><p>But these experiments studied power from below, how people respond to it. The more interesting question is what happens at the very top, when all resistance is effectively removed. That&#8217;s where this thought experiment begins.</p><p>Perhaps you&#8217;d talk to people, learn about society, and focus on making improvements. Perhaps you&#8217;d order the finest food and drink your evenings with whomever you choose. Perhaps you&#8217;d dismantle the power structure entirely because you believe no single person should hold this much. Perhaps you&#8217;d make everyone wealthy, deploy robots to handle all labor, and usher humanity into a permanent state of self-actualization. Perhaps you&#8217;d elevate religion because you&#8217;re uncomfortable being the highest figure in the room.</p><p>Maybe you enjoy holding power but have little appetite for its operational demands. So you build a team, capable and loyal leaders who handle the day-to-day running of the globe. You free yourself from the headache of operations and turn your attention toward personal passions. Or maybe you&#8217;re the opposite, the kind of person who wants to be in every room, managing directly, leading as visibly as possible.</p><p>Maybe you become obsessed with space. As leader of Earth, exploring the cosmos feels like a logical next frontier. You build educational systems, culture and resources around physics and space science. The mere possibility of a rival on another planet keeps you sharp.</p><p>Maybe you care about family, community, equality. You recognize that capitalism rewards profitability but leaves too many behind, so you use your unlimited resources and technology to ensure everyone on the planet lives well. Noble, or perhaps driven by that quiet nagging threat of a population that still doesn&#8217;t fully support you.</p><p>You&#8217;ll be given a thousand opinions from a thousand different people. Ultimately you&#8217;ll have to come to grips with what you believe and how you want to exercise what you have.</p><p>Unlimited power may actually feel powerless. With no enemy to defeat, no ceiling to break through, no obstacle demanding your attention, what exactly are you working toward? You may find yourself manufacturing threats, creating narratives, inventing problems just to have something to solve. Not out of malice, but out of necessity.</p><p>You manufacture purpose because power itself is purposeless.</p><p>This might be the most honest thing the thought experiment reveals. The prize everyone is reaching for may be empty at the center. Not because power is bad, but because humans are wired for pursuit, not arrival.</p><p>We&#8217;ve seen this in smaller doses. People who win the lottery often end up unhappy, spending through their winnings without finding what they were really looking for. The resource changed. The person didn&#8217;t. Or couldn&#8217;t.</p><p>Now step back into your own, less powerful shoes.</p><p>What&#8217;s the difference between that version of you and the version reading this? Would you behave much differently with unlimited power, or would your existing habits, values and tendencies simply get amplified? Would you become more yourself, or would the situation reshape you?</p><p>Maybe it all comes back to our character. To what you value and how you want to spend your time. Expanding knowledge. Building family and community. Sitting with the possibility that life may not have a fixed purpose, which makes the search for personal meaning all the more important. Leading with empathy while accepting imperfection in yourself and others.</p><p>The fundamentals of humanity feel like a sound foundation, whether you&#8217;re running the globe or just your own life.</p><p>What would you do&#8230;?</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[The Kindness Dividend ]]></title><description><![CDATA[Is it more profitable to be kind or merely efficient?]]></description><link>https://jacobjaber.substack.com/p/the-kindness-dividend</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/the-kindness-dividend</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Mon, 16 Mar 2026 18:51:01 GMT</pubDate><content:encoded><![CDATA[<p>Is it more profitable to be kind or merely efficient? In our fast-paced world, many adopt a &#8220;cold&#8221; communication style (ultra-concise, to the point), and strictly transactional. While being cold doesn&#8217;t inherently mean you lack kindness, its neutrality is inconspicuous. It leaves your character open to interpretation, forcing others to wonder about your intent. Humans are cognitively frugal; our anthropological roots programmed us to categorize strangers into mental buckets to save energy. When your warmth is unclear, you risk letting others define your identity for you, potentially unfavorably. </p><p>We often associate a clipped, cold style with high status, successful individuals, perceiving them as highly effective. However, for most, being short and concise, while beneficial for immediate speed, misses out on the long term dividends of warmth. People may forget your data, but they rarely forget how you made them feel. While expending the energy to be personal and warm takes effort, the return on investment can be profound despite not being immediate. </p><p>Many people tailor their warmth based on the status of the person they are addressing. If the contact is high-status, they invest the energy; if not, they remain neutral. This status-shifting is a dangerous game because it is easily detected as inauthenticity, leading others to extrapolate that lack of genuineness across your entire character. If you instead reframe interactions as human-to-human, operating under the assumption that every person is interesting and possesses a unique skill, you become more inclined to expend that social energy. By doing this consistently, you build a deep moat of relational dividends that can pay off down the road. </p><p>This isn&#8217;t necessarily an altruistic guide; it is a strategically selfish one. It recognizes that kindness and attentiveness is a high-output expenditure that is ultimately more profitable in the long run. It is a selfish investment supported by compassion, creating a net positive for both the individual and the community. So, next time you interact with someone, consider the energy cost of making them feel valued. You may not see an immediate return, but you have done your part in maximizing your position for long-term compound interest in the human market.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[The Partnership Brand]]></title><description><![CDATA[There are some businesses you don&#8217;t mind giving money to.]]></description><link>https://jacobjaber.substack.com/p/the-partnership-brand</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/the-partnership-brand</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Wed, 11 Mar 2026 21:03:49 GMT</pubDate><content:encoded><![CDATA[<p>There are some businesses you don&#8217;t mind giving money to. You may even feel good about it. Think about the biological response to a simple act of kindness such as buying a meal for a stranger in need. You feel a jolt of warmth and momentum because you know you did something kind. It&#8217;s a powerful, quiet connection between giver and receiver. In that scenario, you are not buying, you are giving. </p><p>But in the world of commerce, the script usually flips. When you buy from a business, you expect value in return. Usually, this is a cold, transactional exchange. However, a rare class of business exists that possesses a moat so deeply embedded it is nearly impossible to disrupt. These are non-charitable businesses that behave as real partners in the community. They occupy a class of their own where the consumer feels more like a patron than a target. They enjoy the unique benefit of scaling without diluting because their growth is simply an expansion and expression of their core values.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p>To understand this class, lets review two examples: In-N-Out Burger and Costco. Both succeed because they balance functional excellence with psychological trust. In-N-Out relies on quality, affordability, and convenience. The burger is fresh, the price is low, and the drive-thru is efficient. But the soft pillars create the emotional bond. By employing a young, energetic staff in a highly visible workspace, they tap into the customer&#8217;s natural desire to support hard work. Their refusal to over-expand or franchise reinforces a family-owned ethos. When you spend money at In-N-Out, you don&#8217;t feel taken advantage of. You feel like your money is going toward those hardworking employees and a brand that refuses to compromise its soul for glory.</p><p>Costco follows a similar logic. Their functional pillars are variety, essentials, and bulk value. However, their strategic premise is what builds the trust. It is widely known that Costco caps its margins to keep prices low, making the majority of its profit from membership fees. You trust that Costco is acting as your personal procurement guardian, ensuring you get the honest best deal without question, always. Customers see the same long-standing employees for years, knowing they are treated with generous pay and benefits. Even when you are hit with a large bill at the register, you feel a sense of partnership. You are not just a customer; you are a member of an organization that is on your side.</p><p>If you frame business on a spectrum from low-end to high-end luxury, these <em>Partnership Brands</em> are playing a different game entirely. They occupy a space that allows them to maintain a durable moat with consistent growth and a fandom that advertises on their behalf. The key is that you cannot artificially manufacture this status. It is earned through the inputs: how you care for your staff, your quality standards, and your pricing integrity. You do it with unwavering values that remain steady even when tempted by short-term profit. Those inputs generate a specific output: a brand that people do not just use, they root for.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[Who’s the arbiter of taste?]]></title><description><![CDATA[When Nike announces a new &#8220;hype&#8221; sneaker, what do you feel before you even see the image?]]></description><link>https://jacobjaber.substack.com/p/whos-the-arbiter-of-taste</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/whos-the-arbiter-of-taste</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Sun, 08 Mar 2026 18:27:16 GMT</pubDate><content:encoded><![CDATA[<p>When Nike announces a new &#8220;hype&#8221; sneaker, what do you feel before you even see the image?</p><p>For most, it is a phantom tug of status. You feel a curious anticipation rooted in the confidence that the brand will deliver something &#8220;correct.&#8221;</p><p>But the moment the shoe is revealed, a high-speed collision occurs in your mind. Do the colors work? Is the shape right? This &#8220;gut feeling&#8221; is actually a calculation of resolution. You are subconsciously auditing the object.</p><ul><li><p>The consumer asks if it will make them look good.</p></li><li><p>The noticer asks if it is technically and historically coherent.</p></li><li><p>The visionary asks what new truth it is trying to tell.</p></li></ul><p>Why do you like what you like? We are told taste is subjective, a mere preference. But if that were true, anyone could become a master designer by accident. The truth is that preference is a low-information state. It is a cocktail of childhood environments and social mirroring. Taste is a high-information state. It is the high-resolution perceptual skill of seeing the pixels of an object, its history, its math, and its soul and recognizing when they are in harmony. It is discernment at its best.</p><p>When all your peers admire something you find distasteful, you aren&#8217;t necessarily wrong. You may simply have a higher perceptual resolution than they do. You are seeing pixels of disharmony that their lower-resolution minds have smoothed over.</p><p>To understand taste, look at the wine sommelier. Through years of immersion, they have developed the ability to notice subtleties an amateur cannot. They have higher resolution. They see more pixels in the craft that are objectively true and can be agreed upon by other sommeliers. And they possess the vocabulary to articulate that discernment.</p><p>But the critic is not the creator. The sommelier is an experienced noticer. They have the skill to identify taste, which is essential. However, it requires a fundamentally different skillset to generate taste.</p><p>Let&#8217;s label the creator a visionary. Can the visionary exist without first being a noticer? No. Noticing is the prerequisite for building, but they remain separate skills. The noticer validates the present; the visionary dictates the future.</p><p>In an era where AI has commoditized cognition, taste seems to be one of the ultimate differentiators. AI is a machine that calculates the most likely aesthetic based on weights and averages of past content.</p><p>Sociologist Pierre Bourdieu argued that taste is a status game designed to create distance. Historically, the elite prioritized form over function to signal they weren&#8217;t bound by vulgar utility. Bourdieu tells us why the audience buys, but he doesn&#8217;t tell us how the creator builds. The visionary must work in a vacuum of internal taste long before the status game begins. They feel the shift before the rest of us do. They end up creating the shift.</p><p>One could argue if those visionaries with taste aren&#8217;t known then they aren&#8217;t tastemakers. But that would then imply that you can&#8217;t have taste if you don&#8217;t have scale. I would argue taste doesn&#8217;t care about scale as much as scale doesn&#8217;t care about taste. Something can be tasteful and unknown. Something tasteful can be scaled. Two separate tasks.</p><p>If there were a formula for the noticer, it would be:</p><p>Noticing Taste = Immersion x Duration</p><p>If there were a formula for the visionary, it would be:</p><p>Generating Taste = (Noticer skills) + cross disciplinary synthesis + strength of conviction</p><p>Discernment can be learned. If you spend time with people who love art, you will eventually see art with a clearer eye. If you learn the history of an artist, you add a new dimension of depth to your perception. Just because you can discern the art, it does not mean you need to like it. You can appreciate it even if you don&#8217;t like it. But becoming a creator of taste requires something more than just seeing. It requires conviction.</p><p>If your goal is merely to be a visionary with taste, you are focused on the wrong thing. To create something tasteful, you must seek truth and have a good sense across multiple disciplines. You must have curiosity. You must immerse yourself in your craft until you see the pixels others miss, and then have the creative confidence to build without any objective other than to satisfy your own high-resolution standard. The ultimate test of taste isn&#8217;t whether people like your work now; it is whether they are forced to copy it at a later time.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[Advancement Breeds Entertainment]]></title><description><![CDATA[There&#8217;s a strange thing happening in the startup world across industries.]]></description><link>https://jacobjaber.substack.com/p/advancement-breeds-entertainment</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/advancement-breeds-entertainment</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Thu, 26 Jun 2025 00:50:33 GMT</pubDate><content:encoded><![CDATA[<p>There&#8217;s a strange thing happening in the startup world across industries. The people who used to be obsessed with product are spending half their days writing tweets, making videos, or launching podcasts. Even the most &#8220;serious&#8221; founders are building media arms, not as a side hustle, but as a core strategy.</p><p>It didn&#8217;t used to be like this. There was a time when you could build quietly. Put your head down, make something great, and let the results speak for themselves. But the world&#8217;s gotten louder. And when everyone is building and launching and shipping, the best product doesn&#8217;t always win. The best story does.</p><p>That&#8217;s why more startups are starting to look like content machines. Not because they&#8217;re trying to &#8220;go viral.&#8221; Because they understand the new rules: if you want people to care, you have to entertain them.</p><p>Not in a gimmicky way &#8212; but in a way that cuts through. That builds emotional weight. That turns customers into followers, and followers into believers.</p><p>It&#8217;s not just a branding exercise. It&#8217;s structural. Distribution used to be a channel problem. Now it&#8217;s a narrative problem. You don&#8217;t just need awareness &#8212; you need affinity. You need people to get you before they&#8217;ve even tried the product. And the fastest way to do that isn&#8217;t ads. It&#8217;s media.</p><p>You&#8217;re not just selling a product anymore. You&#8217;re programming an audience.Look around and you&#8217;ll see it everywhere.</p><p>Duolingo&#8217;s TikTok is a better growth engine than their performance marketing.</p><p>Liquid Death became a $700M water company by acting like a record label.</p><p>OpenAI publishes product updates like Apple drops &#8212; with narrative, not just features.</p><p>Even SaaS founders are spinning up newsletters and YouTube channels to build trust before they build revenue.</p><p>The trend isn&#8217;t about ego or content for content&#8217;s sake. It&#8217;s about leverage. In a world where attention is expensive, media is the new CAC.</p><p>It builds trust, explains your worldview, and creates a gravitational pull around your brand. If done right, it becomes a moat. A vibe that can&#8217;t be cloned.</p><p>This is especially true for early-stage founders. The smaller you are, the louder you need to feel. Silence doesn&#8217;t scale. Stealth rarely protects. Invisibility kills momentum.</p><p>It feels like startups are media-first and product-second. Not because the product doesn&#8217;t matter &#8212; but because without an audience, no one gets to find out how good it is.</p><p>That&#8217;s not a license to fake it. The product still needs to be excellent. But in today&#8217;s landscape, excellence alone isn&#8217;t enough. You need narrative. Personality. Rhythm. An actual reason for people to follow along.</p><p>Because if you&#8217;re not telling your story, someone else will. And they won&#8217;t get it right.</p><p>As things move faster and competition gets tighter, the winners won&#8217;t just be better operators &#8212; they&#8217;ll be better storytellers. The best founders will build not just for the market, but with the market watching.</p><p>And the next breakout company?</p><p>It&#8217;ll feel like a show you can&#8217;t stop watching &#8212; with a product you end up loving.</p>]]></content:encoded></item><item><title><![CDATA[The Paradox of Anti-Relevance]]></title><description><![CDATA[Why In-N-Out stays winning while everyone else fights to stay cool:]]></description><link>https://jacobjaber.substack.com/p/the-paradox-of-anti-relevance</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/the-paradox-of-anti-relevance</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Mon, 23 Jun 2025 01:00:08 GMT</pubDate><content:encoded><![CDATA[<p>Why In-N-Out stays winning while everyone else fights to stay cool:</p><p>Most brands spend their lives chasing relevance. They&#8217;re dropping new menu items, collaborating with influencers, riding cultural trends, launching splashy limited editions&#8212;all in the name of staying top of mind.</p><p>But there&#8217;s another, more rare path that a handful of brands seem to unlock. It&#8217;s not about staying relevant. It&#8217;s about becoming something even harder to shake: omni-relevant. Permanently embedded in the culture. Immune to the noise.</p><p>This is what I call anti-relevance&#8212;and In-N-Out might be the best example of it.</p><p>The brand hasn&#8217;t changed its menu in decades. They don&#8217;t spend on advertising. They&#8217;re not constantly reinventing themselves. Yet lines stretch at every location. Why? Because they&#8217;ve built something deeper than hype. They&#8217;ve built a ritual. A consistent, emotional experience passed from one generation to the next. And when something becomes part of the ritual of daily life, it transcends the need for constant reinvention.</p><p>Compare that to brands like Chipotle or Lululemon. Don&#8217;t get me wrong, these are great companies. They&#8217;re growing, they&#8217;re profitable, and they&#8217;ve built real loyalty. But they operate on an entirely different operating system. They have to stay current. Chipotle is constantly testing new menu hacks, launching loyalty perks, and trying to keep up with TikTok trends. Lululemon releases new SKUs weekly, drops collaborations, and leans hard into influencer-driven storytelling. They&#8217;re in a constant sprint to avoid staleness.</p><p>This isn&#8217;t a criticism, it&#8217;s the nature of their game. The categories they play in are noisy and competitive. Their customers are fickle. Attention spans are short. Standing still means falling behind.</p><p>But when a brand hits that rare level of cultural entrenchment, when the identity is so locked in that it becomes a magnet, everything changes. You don&#8217;t have to fight for attention because the attention comes to you. You grow not by shouting louder, but by showing up the same way, every time, and letting the legend spread.</p><p>Few brands get there, and even fewer stay there. It requires ruthless focus, a deep sense of self, and a very long-term view most leaders aren&#8217;t given the breathing room to hold onto. It&#8217;s easier to chase what&#8217;s popular than to commit to what&#8217;s timeless.</p><p>But the brands that pull it off? They don&#8217;t just win, they shape culture.</p><p>In a world addicted to novelty, consistency is one of the boldest moves a brand can make.</p>]]></content:encoded></item><item><title><![CDATA[The two ways to succeed: 10x it or invent.]]></title><description><![CDATA[Newness is becoming more scarce, meaning the world has developed to a point where truly fresh ideas are hard to come by.]]></description><link>https://jacobjaber.substack.com/p/the-two-ways-to-succeed-10x-it-or</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/the-two-ways-to-succeed-10x-it-or</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Sun, 08 Sep 2024 15:47:59 GMT</pubDate><content:encoded><![CDATA[<p>Newness is becoming more scarce, meaning the world has developed to a point where truly fresh ideas are hard to come by. Does the world need another burger joint? Another expense software? AI feels substantial because it&#8217;s fundamentally shifting how we operate and will continue to permeate every aspect of life.</p><p>**10x it:**</p><p>Real success will come from those who can deliver a solution that&#8217;s 10x better. Being slightly better on one dimension just isn&#8217;t enough anymore. For example, your burger might taste better, but if it&#8217;s not also better in price, environment, and experience, it won&#8217;t stand out.</p><p>**Invent:**</p><p>Massive success will come from creating new ideas that haven&#8217;t been done&#8212;or from discovering something in a way where the second-best is a distant competitor.</p><p>**Examples:**</p><p>SpaceX is a good example for the Invent category. They reinvented space travel with reusable rockets, cutting costs and making space exploration commercially viable. By doing what hadn&#8217;t been done, they&#8217;ve created a massive lead that competitors struggle to match, pushing the boundaries of what&#8217;s possible in space.</p><p>$NVDA (NVIDIA) falls into the 10x category. Their lead in AI and graphics processing is so massive it will be increasingly hard for others to catch up.</p><p>Chick-fil-A is a standout and falls in the 10x category. How does a fast-food chain generate 3x the revenue of best-in-class operators? With an average unit volume (AUV) nearing $9 million, operating only six days a week, it dwarfs $CMG at $3 million and $SHAK at $4 million, both operating seven days a week.</p><p>COSTCO falls in the 10x category. They sell food but their real genius is acting as the best procurement manager for households. By maintaining a fixed gross margin and obsessing over delivering savings, they have an AUV more than double that of their closest competitor, Sam&#8217;s Club. </p><p>This leaves us with the choice: radically improve what&#8217;s already out there, or invent something entirely new. Either way, average won&#8217;t cut it.</p>]]></content:encoded></item><item><title><![CDATA[Thoughts on Franchise vs Corporate Owned Model]]></title><description><![CDATA[When building a brick-and-mortar brand, it&#8217;s essential to begin with a corporate-owned strategy.]]></description><link>https://jacobjaber.substack.com/p/thoughts-on-franchise-vs-corporate</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/thoughts-on-franchise-vs-corporate</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Wed, 04 Sep 2024 15:38:32 GMT</pubDate><content:encoded><![CDATA[<p>When building a brick-and-mortar brand, it&#8217;s essential to begin with a corporate-owned strategy. This approach allows you to prove product-market fit and earn the right to expand. Once your business gains traction and you&#8217;re ready for the next phase of growth, you can then evaluate whether franchising or remaining corporate-owned is the best path forward. Focusing on one model is crucial, as attempting to pursue both simultaneously often leads to diluted focus, compromised quality, and an increased risk of failure. </p><p>The primary advantage of corporate ownership is greater control over the brand&#8217;s culture and quality. If maintaining a strong culture and high standards is critical&#8212;and the financial returns are great&#8212;corporate ownership is the better option. However, it requires significantly more capital, though you also retain all the returns. </p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p>Franchising offers the benefit of requiring less upfront capital. However, the notion that operations can simply be delegated to franchisees and you can do "less work" is misguided. It&#8217;s imperative to develop robust operational frameworks and training programs to ensure franchisee success, which directly impacts your success. Another advantage of franchising is the potential for rapid scaling, as it leverages others&#8217; capital and outsources the General Manager role, one of the most critical positions in the company. </p><p>If you choose to franchise, I advocate for a geographically focused model, where franchisees are limited in the number of units they can open, encouraging them to be more hands-on. Franchisees seeking large territories who are not involved in day-to-day operations typically deliver poorer execution. </p><p>Ultimately it's a personal decision but one thing is true regardless: Every concept must start out as corporate owned as you need to earn the right to scale before selling your concept to others. Ideally, you prove out 10 locations in a few different markets. If all of those locations are humming you have options. If they are inconsistently working than you are not ready to scale.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[Thoughts on Incentive Structures ]]></title><description><![CDATA[I find Steve Jobs' quote compelling: 'If you do everything right in the top line, the bottom line will follow.']]></description><link>https://jacobjaber.substack.com/p/thoughts-on-incentive-structures</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/thoughts-on-incentive-structures</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Fri, 01 Dec 2023 06:04:25 GMT</pubDate><content:encoded><![CDATA[<p>I find Steve Jobs' quote compelling: 'If you do everything right in the top line, the bottom line will follow.'</p><p>From my perspective, this principle operates bidirectionally; optimal inputs yield desirable outputs.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p>This leads me to consider the role of incentive structures. Common output-centric incentive structures, tied to sales growth and profitability, empower management to strategize methods for enhancing these metrics.</p><p>However, incentive structures centered on inputs, like customer service and quality, exert a more direct influence on managing behaviors tied to specific inputs. This is particularly valuable when certain behaviors are crucial to the organization. The more vital a specific behavior is, the more beneficial it is to lean on input metrics.</p><p>In other words, output metrics prompt management to focus on achieving numerical targets without clear guardrails on how to achieve them. While one can argue that the 'guardrails' are our values and culture that we abide by, I'd argue that the inverse is more accurate: systems and structures actually influence organizational behavior, shaping culture.</p><p>On the other hand, input metrics provide a 'tighter' focus and encourage the cultivation of specific behaviors that contribute to overall performance. For example, if you incentivize someone based on customer service scores, they will likely be thinking about how to provide better service (which hopefully benefits the organization financially).</p><p>It's not that one approach is better than the other; it's about recognizing what's most important to your organization and choosing a blended approach that brings both business wins and culture wins.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[Paint Your Own Painting]]></title><description><![CDATA[Achieving 'Legend' Status in Life]]></description><link>https://jacobjaber.substack.com/p/paint-your-own-painting</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/paint-your-own-painting</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Wed, 16 Aug 2023 18:15:43 GMT</pubDate><content:encoded><![CDATA[<p>I recently read Paul Graham's paper on "How To Do Great Work," which inspired me to share my thoughts on the topic.</p><p>Here's the link to Paul's paper: <strong><a href="http://www.paulgraham.com/greatwork.html">http://www.paulgraham.com/greatwork.html</a></strong></p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p>The paper emphasizes the importance of following your curiosity and interests. It talks about how to identify what to work on and provides ideas on finding the right things to work on that are authentic to you. Here&#8217;s an excerpt:</p><div class="pullquote"><p>&#8220;The first step is to decide what to work on. The work you choose needs to have three qualities: it has to be something you have a natural aptitude for, something you have a deep interest in, and something that offers the potential to do great work.&#8221;</p></div><p>The first two elements Paul highlights are crucial: aptitude and interest. I believe that aptitude + interest = passion. </p><p>I consider our greatest advantage as humans to be our uniqueness, which comes from our upbringing, experiences, education, friends, family, and more. We are each distinct, and we should leverage this to our advantage. Look to others for inspiration, not envy. Your best version of yourself embraces you and your interests without worrying about what others think. While it's easy to let the external world influence our thoughts and actions, starting from within gives us a better chance of choosing the right life's work. Ideally, this work provides us with fulfillment, mastery, and purpose. If we find such work, achieve these goals, and earn money from it, we reach a state of nirvana. This journey isn't always smooth. Sometimes, we get aptitude and interest right but struggle to monetize it. That's okay, but we should continue our search for nirvana.</p><p>My formula for Nirvana = Aptitude + Interest + Monetization.</p><p>I'm drawn to the word "legend" because I believe it signifies the highest form of self-actualization. Though the official definition of a legend revolves around extreme fame, my personal definition diverges from that. To me, a legend has a deep passion for their craft and is the best in the world at that craft. Occasionally, we encounter individuals who captivate us. Observing them in their element instills in us a sense of peace, inspiration, and confidence. We encounter a legend.</p><p>Think about that Sushi Chef who's lost in their work, displaying a quiet energy that strikes us. It's an energy rich with focus, simplicity, confidence, and fulfillment. They are immersed in their craft with intense focus and pleasure. Whether or not their craft is genuinely the world's best, in that moment, it feels like it is. You don't forget it. You leave inspired. They're doing precisely what they were meant to do. That, I believe, is the essence of "legend" status. These extraordinary individuals can arise from diverse vocational backgrounds, and encountering them is a rarity we seldom experience.</p><p>I consider this legendary status the ultimate outcome to aspire to, and Paul's paper provides a framework to get there. A legend doesn't work for others; they do it for themselves because of their deep love for it. They dedicate themselves to becoming the best and might choose to share their expertise or not. They've identified the painting they want to paint every day.</p><p>Throughout my career, I've interviewed many people, especially younger ones still in or just out of school, and a common theme emerges: a disconnect between their studies and their aspirations. Uncertainty is okay. What's not okay is feeling pressured to have everything figured out at such a young age. Unfortunately, the education system often perpetuates this misconception. It's crucial to acknowledge that finding your life's purpose at 20 years of age and sticking with it is rare. Even highly successful individuals often don't have it figured out.</p><p>It's worth noting that school might not be the ideal path to discovering your "Painting." To truly understand what picture you want to paint, you need to start painting. While school might initiate this process by helping you learn more about yourself and your preferences, more effective methods exist. Experience is key. Exposure to your interests, as Paul suggests, combined with the willingness to follow those interests until they wane, is how you unearth the right painting to create.</p><p>Everyone has advice for us. Advice is both good and bad. Transforming advice into useful guidance involves listening, learning, and then aligning it with your inner compass. The harmful approach is treating advice as truth. The only truth that matters is your own. Determining that truth centers on how you feel. Does it resonate with you? If it does, it's probably right for you. If it doesn't, it might not be. One caveat to being ready to know your truth is if you are ruled by your ego, often times without truly knowing it, which can cloud judgment and hinder you from being honest with yourself. Sometimes, only through challenging experiences can your ego be put in check and your internal compass reset. Once your ego is cleansed, it will be easier to see the truth.</p><p>While advice is plentiful, eventually, you must concentrate on what you want and believe is best for you and not worry about what others think. Another theme that can be detrimental to this whole process is thinking about step 5 when you haven't even taken step 1. While looking ahead and having foresight is good, it can hinder your progress. The better way to approach the process is to first determine if it feels right, then simply focus on the first step. Once you are done with the first step, the second step will become clearer.</p><p>How can you trust the "feel"? How do you know if how you feel about something is an authentic feeling or if it's just a short-term emotional response to something that sounds exciting but doesn't jive with your inner compass? The "feel" you can trust is the "feel" that's obvious and easy. When you think about it, it gives you energy. There are no blockers or energy you create to convince yourself of anything. It just is. It just feels right. You think about it with ease, you get excited by it, and you just know. If you haven't found that "feel," don't worry. It just means you need to explore and expose yourself to more things and perhaps more people. If you properly expose yourself to things of interest, eventually, it will click, and you will have found the "feeling" you are searching for, which acts as the compass that guides you to the right painting you need to paint.</p><p>Overthinking can be a killer. Overthinking can be the fear disguised as being thoughtful. Sometimes, we hold off on taking action on something because we are scared or unsure. We tell everyone we are being thoughtful and taking our time and rationalize this in our own mind every day. It doesn't feel good. We get in our own way. Sometimes it's so difficult to see clearly because we become more knowledgeable and that knowledge translates into what we think is the answer; practicality. Executing on a "feeling" may not be practical at all, but that's exactly why we should do it. It's a "feeling" that without a doubt is a pure feeling that we can trust.</p><p>It's better to move than not to move. When figuring out what to paint, it's better to take action than it is not to take action. I like what Naval says: &#8220;Impatience with actions, patience with results.&#8221; That means you should know it takes time to see results, but that shouldn't stop you from taking action today. Read up on what interests you, go to places you're interested in, talk to people you're interested in, or share your interest. Get moving.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[10 Interviewing Tips That have Helped Me ]]></title><description><![CDATA[I found it takes about a year to hire the right person for a key role.]]></description><link>https://jacobjaber.substack.com/p/10-interviewing-tips-that-have-helped</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/10-interviewing-tips-that-have-helped</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Wed, 29 Mar 2023 20:01:25 GMT</pubDate><content:encoded><![CDATA[<p>I found it takes about a year to hire the right person for a key role. Don't rush to make a critical hire unless you have high conviction. The costs of a wrong key hire exceeds any perceived incremental value you believe you will receive by adding them.<br><br>Here are the 10 interviewing tips that have helped me sharpen my skills and approach leading to better quality hiring decisions. Hope they are helpful to you! <br><br>1. Make it more conversational and less interview-y. This is about getting to know one another.<br><br>2. Study the resume but don't let the resume decide for you. It's important to understand track record but you get that in the conversation, not the paper.<br><br>3. Don't think while you listen, just listen. Avoid doing other things (taking notes may be your thing but don't let it distract from listening). It can also dilute the natural tone needed to make the convo comfortable and engaging allowing both to let their guard down.<br><br>4. It's not about the # of questions asked, but the quality of the engagement. I've done interviews where I only asked 3 questions but got a lot out of it because we went deep allowing space to assess how they think and what they value. Always give time for them to ask you ?'s<br><br>5. Understand what your hiring for. If you don't know what your looking for, it's ok to shop around to help you narrow in, but the more you know what you need the easier it is to find it.<br><br>6. For leadership roles in a fast growing organization, hire someone that is at least 2-3 years ahead of the job you need them to do today. This way, they know what it takes to get you to the next level but they can also roll up their sleeves and do the work needed today (hopefully without the ego).<br><br>7. Be aware of someone who seems great at interviewing and perhaps too buttoned up. It may be that they are experienced interviewee's and haven't demonstrated a meaningful track record at one place for long enough.<br><br>8. Do the interview outside of the office. Take a walk, grab a coffee or some food. You can learn a lot about someone seeing how they interact with others and outside of a traditional environment.<br><br>9. Get into the details. Surface level conversations measure personality, not competence. You need to get into the details to truly understand ones capabilities.<br><br>10. Most importantly, the right person makes the decision easy. If you have an itch in your gut, something may be off. When you know, you know - pull the trigger!<br><br>Bonus: Work on a problem together. No better way to assess than a real live project you can collaborate on together.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[A Trick for Life ]]></title><description><![CDATA[Charlie Munger, the partner of Warren Buffet, is well known for his saying, "Avoiding stupidity is easier than seeking brilliance." He illustrates this point with a story from his time as a weather forecaster in the Air Corp.]]></description><link>https://jacobjaber.substack.com/p/a-trick-for-life</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/a-trick-for-life</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Tue, 07 Mar 2023 20:52:12 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!4ABC!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p></p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!4ABC!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!4ABC!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png 424w, https://substackcdn.com/image/fetch/$s_!4ABC!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png 848w, https://substackcdn.com/image/fetch/$s_!4ABC!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png 1272w, https://substackcdn.com/image/fetch/$s_!4ABC!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!4ABC!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png" width="628" height="293.90995260663504" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/05349739-8395-4d98-952e-c6b6be9b1027_844x395.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:395,&quot;width&quot;:844,&quot;resizeWidth&quot;:628,&quot;bytes&quot;:304149,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!4ABC!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png 424w, https://substackcdn.com/image/fetch/$s_!4ABC!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png 848w, https://substackcdn.com/image/fetch/$s_!4ABC!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png 1272w, https://substackcdn.com/image/fetch/$s_!4ABC!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F05349739-8395-4d98-952e-c6b6be9b1027_844x395.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>Charlie Munger, the partner of Warren Buffet, is well known for his saying, "Avoiding stupidity is easier than seeking brilliance." He illustrates this point with a story from his time as a weather forecaster in the Air Corp. </p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><div class="pullquote"><p><em>&#8220;There are all kinds of tricks that I just got into by accident in life. One I invert all the time. I was a weather forecaster when I was in the Air Corp. How did I handle my new assignment? Being a weather forecaster in the Air Corp is a lot like being a doctor that reads x-rays. You&#8217;re in the hangar in the middle of the night and drawing weather maps&#8230;but you&#8217;re not interfacing with a bunch of your fellow men very much. So I figured out the man that I was actually making weather forecasts for real pilots. I said, &#8220;How can I kill these pilots?&#8221; That&#8217;s not the question that most people would ask, but I wanted to know what the easiest way to kill them would be, so I could avoid it. And so, I thought it through in reverse that way, and I finally figured out. I said, &#8220;There are only two ways I&#8217;m going to kill a pilot.&#8221; I said, &#8220;I&#8217;m going to get him into icing his plane can&#8217;t handle and that will kill him. Or I&#8217;m going to get him someplace where he&#8217;s going to run out of gas before he can land, because all the airports are socked in. I just was fanatic about avoiding those two hazards&#8230; It&#8217;s just like, a lot of practical problems in algebra. If you invert, you can solve it easily. If you don&#8217;t, you can&#8217;t solve it easily&#8230;&#8221; </em></p></div><p>Inverse thinking is a powerful tool that can help us solve problems. Munger's story teaches us that inverting our thinking can help us see problems and opportunities from a different perspective. Instead of only focusing on how to win or succeed, think about what would be required to fail and try and avoid those things. Much of success is avoiding bad things, and by consistently striving to avoid them, we can gain an edge in our endeavors.</p><p></p><p></p><p></p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[A Hack for Better Thinking: Diagnose, then Prescribe. ]]></title><description><![CDATA[When faced with a problem, it is way too easy to jump into problem-solving mode before taking the time to truly think about defining the problem, why it exists, and its root cause. It's not that we shouldn't come up with solutions, but first, we must understand the problem.]]></description><link>https://jacobjaber.substack.com/p/a-hack-for-better-thinking-diagnose</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/a-hack-for-better-thinking-diagnose</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Thu, 23 Feb 2023 18:56:58 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!0DFq!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p>Whether in business or personal life, problems exist everywhere. About 10 years ago, I was fortunate to learn a mental trick that helped me tackle problems much more effectively, and the good news is that it's easy to start implementing.</p><p>When faced with a problem, it is way too easy to jump into problem-solving mode before taking the time to truly think about defining the problem, why it exists, and its root cause. It's not that we shouldn't come up with solutions, but first, we must understand the problem.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><h4>What's the hack? Start thinking like a good doctor.</h4><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!0DFq!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!0DFq!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png 424w, https://substackcdn.com/image/fetch/$s_!0DFq!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png 848w, https://substackcdn.com/image/fetch/$s_!0DFq!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png 1272w, https://substackcdn.com/image/fetch/$s_!0DFq!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!0DFq!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png" width="530" height="353.78690629011555" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/de47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:520,&quot;width&quot;:779,&quot;resizeWidth&quot;:530,&quot;bytes&quot;:335194,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:true,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!0DFq!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png 424w, https://substackcdn.com/image/fetch/$s_!0DFq!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png 848w, https://substackcdn.com/image/fetch/$s_!0DFq!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png 1272w, https://substackcdn.com/image/fetch/$s_!0DFq!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fde47316e-b3f3-4f9d-b8bf-ef34db0df2a0_779x520.png 1456w" sizes="100vw" loading="lazy" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>Good doctors first focus on diagnosing the problem before prescribing a solution.</p><p>Imagine a patient, Sarah, goes to see her doctor complaining of chest pain. The doctor assumes that the pain is caused by acid reflux and prescribes Sarah medication to manage her symptoms. However, after taking the medication for several days, Sarah's pain not only persists but becomes more severe.</p><p>Frustrated and concerned, Sarah seeks a second opinion from another doctor. This doctor orders further tests and discovers that Sarah has a minor heart condition. The previous doctor had misdiagnosed Sarah's chest pain, and the medication prescribed was not only ineffective but also potentially harmful, as it may have delayed the correct diagnosis and treatment.</p><p>In this case, the first doctor failed to diagnose the problem correctly and prescribed a solution that did not address the underlying issue. By assuming that the problem was acid reflux, the doctor overlooked the possibility of a more severe underlying condition. The misdiagnosis delayed Sarah's treatment and caused unnecessary suffering. </p><p>Another example of how this plays out in business is the relationship between ideas and execution. A good idea can be executed poorly, creating the false sense that the idea was bad. It's, however, important to separate the "idea" from the "execution." </p><div class="pullquote"><p><em>Think of the idea as a person and the execution as the outfit for that person, which can be changed to find the best match.</em></p></div><p>In the above example, it's easy to misdiagnose the problem as the idea when it could have been the execution. If you conclude that the idea was the problem, you may give up on it. But if you determine that the problem was with the execution, you can go back and make some adjustments without giving up on the idea.</p><p>Next time you're faced with a problem, put your doctor hat on.</p><h4>Here are some steps to improve your thinking on this:</h4><ol><li><p>Take a moment and step back from the situation. Sometimes when you're too close to a situation, it's difficult to see clearly.</p></li><li><p>Ignore the solution. Focus on defining the problem first. It's so easy to jump into problem-solving mode. Turn that switch off and focus on the single task of trying to accurately define the problem.</p></li><li><p>Write down what you think the problem is and share your thinking with others. Sometimes, it's helpful to share with outsiders who are not close to the work, but you should also share it with people close to it.</p></li><li><p>In addition to understanding the problem itself, it's essential to identify the root causes of the problem. Without addressing the underlying causes, solutions may only be temporary or may not solve the problem at all. Think: root cause, root solve.</p></li><li><p>When diagnosing problems, it's important to be aware of potential biases, such as confirmation bias or anchoring bias. These biases can lead to incorrect diagnoses and prevent effective problem-solving.</p></li><li><p>Consider the size of the problem. For example, if a problem only affects 2% of customers, is it really a problem that needs solving now? What if solving it has unintended consequences that lead to dissatisfaction with the other 98% of customers?</p></li></ol><p></p><p></p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[The Downside of Promotion: Why Promoting Great Individual Contributors to Managers Isn't Always the Solution]]></title><description><![CDATA[If an employee is great at their craft don&#8217;t make promotion the only option for advancement.]]></description><link>https://jacobjaber.substack.com/p/the-downside-of-promotion-why-promoting</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/the-downside-of-promotion-why-promoting</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Wed, 08 Feb 2023 20:52:48 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!ML8c!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!ML8c!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!ML8c!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png 424w, https://substackcdn.com/image/fetch/$s_!ML8c!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png 848w, https://substackcdn.com/image/fetch/$s_!ML8c!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png 1272w, https://substackcdn.com/image/fetch/$s_!ML8c!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!ML8c!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png" width="1456" height="967" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:967,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:1948213,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!ML8c!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png 424w, https://substackcdn.com/image/fetch/$s_!ML8c!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png 848w, https://substackcdn.com/image/fetch/$s_!ML8c!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png 1272w, https://substackcdn.com/image/fetch/$s_!ML8c!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F15cb257d-e458-4a76-ba02-2323a9133ee9_1570x1043.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p></p><p>If an employee is great at their craft don&#8217;t make promotion the only option for advancement. Sometimes, the best individual contributors don&#8217;t make nor want to be the best managers. Too much value is placed on the manager role and it ends up making organizations bloated and less productive. </p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><p>Advancement in the workplace is an important aspect of career growth and job satisfaction. Traditionally, promotion to management positions has been seen as the ultimate goal for employees looking to advance their careers. However, it is increasingly being recognized that not all employees are suited to management roles, and that promoting someone simply because they are great at their craft is not always the best solution.  </p><p>When promoting a high-performing individual contributor to a managerial role, it is often seen as a positive move. However, if the new manager's passion and skills do not align with their new role, the organization may experience negative consequences. The former individual contributor's "superpowers" in their prior role will no longer be utilized, and the organization may have to hire additional people to compensate. This leads to a unsatisfied manager and a team of individual contributors who are less productive than the one who was promoted.</p><p>Another reason why promoting great individual contributors to management is not always the best option is that not all employees want to be managers. Many people are motivated by the satisfaction of doing great work, and the opportunity to take on new challenges and responsibilities within their existing role. For these employees, being promoted to management can be seen as a step backwards, rather than an advancement. Furthermore, employees who are highly skilled in their craft may not want to leave behind the work they love and become bogged down in the administrative tasks associated with management.</p><p>Instead of promoting great individual contributors to management positions, organizations should consider alternative pathways for career advancement. For example, offering opportunities for employees to take on more complex and challenging projects, or to develop new skills, can be a more effective way to engage and motivate top performers. Furthermore, recognizing and rewarding individual contributors for their expertise and contributions can be a powerful motivator, and can help to retain valuable employees who may otherwise be tempted to leave the organization.</p><p>By recognizing and rewarding individual contributors for their expertise and contributions, and offering alternative pathways for career advancement, organizations can help to retain and motivate their best employees while staying efficient and having less layers of management. </p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[Unleash the Power of Hospitality: 3 Ingredients to Elevate Your Business and Your Life]]></title><description><![CDATA[I live by a principle that I believe in wholeheartedly: I cultivate relationships and surround myself with people and things that give me energy, while avoiding those that drain it.]]></description><link>https://jacobjaber.substack.com/p/unleash-the-power-of-hospitality</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/unleash-the-power-of-hospitality</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Thu, 02 Feb 2023 20:18:15 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!yqPl!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p>A stat I read about and often think of in the restaurant industry states that if a customer has a 10/10 experience, the likelihood of them returning a second time is 40%. If they have another 10/10 experience on their second visit, the likelihood of them returning remains at 40%. But if they have yet another 10/10 experience on their third visit, the likelihood of returning jumps to over 70%. This highlights the importance of creating real customer loyalty and the role hospitality can play in making a difference. </p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!yqPl!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!yqPl!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png 424w, https://substackcdn.com/image/fetch/$s_!yqPl!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png 848w, https://substackcdn.com/image/fetch/$s_!yqPl!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png 1272w, https://substackcdn.com/image/fetch/$s_!yqPl!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!yqPl!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png" width="664" height="370.03095975232196" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/b79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:540,&quot;width&quot;:969,&quot;resizeWidth&quot;:664,&quot;bytes&quot;:913341,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!yqPl!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png 424w, https://substackcdn.com/image/fetch/$s_!yqPl!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png 848w, https://substackcdn.com/image/fetch/$s_!yqPl!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png 1272w, https://substackcdn.com/image/fetch/$s_!yqPl!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fb79d9255-44f5-48cd-b54b-ada6ac376810_969x540.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>Hospitality is special because it&#8217;s free to deliver. It involves kindness, empathy, and a personal touch, delivered by people to people. I think there are three core ingredients to be truly great at hospitality as an organization or an individual: </p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><h3><strong>Heart </strong></h3><p>Training employees on specific tactics can be a valuable, but it can only take one so far. The true hallmark of exceptional hospitality lies in the passion and heart of the individual providing it.</p><p>When seeking new hires, I often turn to a simple litmus test: would this person be capable and comfortable delivering genuine, heartfelt customer service without any formal training? If the answer is a resounding yes, then you have found someone with the innate qualities necessary to bring joy and delight to those they serve.</p><p>In this industry, technical skills can be taught, but a genuine love for hospitality and a desire to create memorable experiences for customers are qualities that cannot be instilled through training alone. These are the individuals who will go above and beyond, elevating the customer experience to new heights and truly setting your business apart. </p><h3><strong>Energy </strong></h3><p>Energy is a vital aspect of our daily lives that can greatly impact our experiences and relationships. I live by a principle that I believe in wholeheartedly: I cultivate relationships and surround myself with people and things that give me energy, while avoiding those that drain it.</p><p>Experiencing connections that leave you feeling revitalized and energized is an incredibly satisfying sensation. On the other hand, walking away from a connections feeling drained and exhausted is a disheartening experience. This principle is especially relevant in the realm of hospitality, where energy plays a crucial role in shaping the atmosphere and experience of a space.</p><p>Your personal energy has the ability to influence and create a vibe in the environment you occupy. When you radiate positivity, uplifting, and high energy, it can have a contagious effect and elevate the mood of those around you. On the other hand, if your energy is low and negative, it can cast a shadow over even the most vibrant of spaces.</p><p>Therefore, it is important to nurture and sustain a positive energy within yourself, authentically, as it can greatly contribute to the hospitality experiences you provide to others. The great news is that no one controls your energy but yourself so it&#8217;s up to you how you want to show up. </p><h3><strong>Freedom</strong> </h3><p>When a business is fortunate enough to have employees with a genuine passion for hospitality and the right energy, they have the essential ingredients for success. However, it is crucial not to limit their potential by adding restrictive policies and procedures. Instead, give these employees the freedom to shine and to create truly memorable customer experiences. </p><p>Unfortunately, many organizations turn to implementing rules and regulations as a way to control their employees, but this often stems from not having the right people in place who have the heart and energy for hospitality or the wrong leadership who just doesn&#8217;t get it. Instead of relying on a heavy-handed approach, the key is to get out of the way and allow your employees to use their creativity and passion to delight customers.</p><p>By removing these limitations and empowering employees to use their own discretion, organizations can foster an environment that encourages creativity and excellence. When you have the right people with heart and energy for hospitality, the best thing you can do is get out of their way and let them shine. This is how organizations can create truly magical customer experiences and build lasting relationships with their customers. </p><p>In conclusion, the secret to delivering truly exceptional hospitality is a combination of three key elements:</p><ol><li><p>Hire for heart (passion and energy) then give them the freedom to deliver </p></li><li><p>Enhance their performance with great training on tactics </p></li><li><p>Have the right leadership lead with inspiring example setting  </p></li></ol><p>Hospitality has the power to create positive moments in people's lives that can have a lasting impact. By delivering hospitality with heart and energy, you not only improve the lives of others but also feel a sense of fulfillment and accomplishment. Let's work together to spread this spirit of hospitality both within and outside of the hospitality industry.</p><p></p><p></p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[From Notebooks to AI: The Importance of Hospitality in the Evolving Retail Landscape]]></title><description><![CDATA[In the early days of our retail business we didn&#8217;t have many customers.]]></description><link>https://jacobjaber.substack.com/p/from-notebooks-to-ai-the-importance</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/from-notebooks-to-ai-the-importance</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Tue, 24 Jan 2023 21:12:28 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!UMbU!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p>In the early days of our retail business we didn&#8217;t have many customers. When we&#8217;d see someone from the street turn their body towards the entrance of the store and walk inside the door, it would feel like a Christmas moment filled with enthusiasm not just because we we&#8217;re going to have a customer but because we had the opportunity to build a new relationship with someone. We really loved meeting new people and seeing familiar faces connecting with them figuring out what they loved and tried to exceed their expectations.   </p><p>It was like a game. We tried to discover what our customers truly loved with minimal information, and then took a gamble to surprise and delight them with exceptional products and hospitality that made them feel like they were being treated like family. And we didn't stop there. We always tried to find ways to surprise and delight our customers with a treat at the end of their visit. Our goal was to treat people so damn well that they would come back and tell their friends. This "Grandma's house" style hospitality was our modus operandi and a key driver of our success.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!UMbU!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!UMbU!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png 424w, https://substackcdn.com/image/fetch/$s_!UMbU!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png 848w, https://substackcdn.com/image/fetch/$s_!UMbU!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png 1272w, https://substackcdn.com/image/fetch/$s_!UMbU!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!UMbU!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png" width="622" height="343.03140978816657" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:755,&quot;width&quot;:1369,&quot;resizeWidth&quot;:622,&quot;bytes&quot;:602360,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!UMbU!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png 424w, https://substackcdn.com/image/fetch/$s_!UMbU!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png 848w, https://substackcdn.com/image/fetch/$s_!UMbU!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png 1272w, https://substackcdn.com/image/fetch/$s_!UMbU!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F523f8d92-7f76-4372-9444-2338fbaf7586_1369x755.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>Back then, we didn't have fancy technology. We only had mini-notebooks that we kept in our back pockets to keep track of customers' names and preferences so we could remember them. We even wrote down the birthdays of our regulars so we could surprise them when they walked in. When a regular walked in on their birthday, we would stick a candle in their favorite pastry, turn down the music, and everyone in the store (employees and customers) would sing "Happy Birthday." It was a magical moment that brought strangers together and made the customer feel extra special.</p><p>As we examine the retail landscape today and in the future, we are faced with new technologies and uncertainty about how artificial intelligence (AI) and robotics will impact employees, customers, and businesses. While it is true that these advancements may bring about changes in the industry, it is important to note that they will not necessarily replace jobs. Instead, they will give retailers the opportunity to decide how they want to utilize these new tools to their advantage. Each individual business will determine its own path, with some opting for a more aggressive approach due to the attractive possibilities of expanding margins and automating tasks in a challenging labor environment.</p><p>It is important to consider that we may be farther away than we realize from these technologies and tools being ready for use in real-world environments. Additionally, there will be a rise of tech-first companies entering the food &amp; beverage space that perhaps haven't appreciated the importance of a food-first culture (it doesn&#8217;t matter how sexy your tech is, it&#8217;s the food that matters). </p><p>When these tools do arrive, they will likely augment tasks and work in partnership with people, rather than fully replacing them. It will be more important to think about what won't change in the evolution of the retail landscape, rather than what will change. Truly great products, amazing hospitality, fast, convenient, and affordable service will always be in style.</p><p>I believe organizations need to focus on advancing their technological capabilities in service of their people, culture, product and hospitality vs the other way around. Hospitality will be a key differentiating skill that people and businesses will need to develop in order to thrive in an environment where <em>jobs focused on tasks</em> shift to those <em>focused on people.</em> Now is the time to start investing in developing your hospitality skills and capabilities. I will share more thoughts on how to excel in the realm of hospitality in a future post.</p><p></p><p></p><p></p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[Make better hiring decisions with this proven framework ]]></title><description><![CDATA[Making the wrong hiring decision is costly. One common fallacy is confusing experience with competence. Experience implies competence but it doesn't prove it. I became obsessed with developing a system that minimized mistakes. Enjoy!]]></description><link>https://jacobjaber.substack.com/p/make-better-hiring-decisions-with</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/make-better-hiring-decisions-with</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Wed, 18 Jan 2023 20:26:49 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!KSMd!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p>Making the wrong hiring decision is costly not just financially, but also in terms of energy, time, and emotions. It&#8217;s almost always better to be short staffed with the right people than staffed with the wrong people. It&#8217;s a huge drain when you end up with a hire you don&#8217;t feel great about soon after you make the decision. In the retail industry, where I have spent most of my career, hiring the right people is especially important. I became obsessed with developing a system that minimized hiring mistakes and helped us consistently hire right at scale. </p><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!KSMd!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!KSMd!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png 424w, https://substackcdn.com/image/fetch/$s_!KSMd!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png 848w, https://substackcdn.com/image/fetch/$s_!KSMd!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png 1272w, https://substackcdn.com/image/fetch/$s_!KSMd!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!KSMd!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png" width="371" height="247.59043659043658" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:321,&quot;width&quot;:481,&quot;resizeWidth&quot;:371,&quot;bytes&quot;:278134,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!KSMd!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png 424w, https://substackcdn.com/image/fetch/$s_!KSMd!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png 848w, https://substackcdn.com/image/fetch/$s_!KSMd!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png 1272w, https://substackcdn.com/image/fetch/$s_!KSMd!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F21fffa62-759b-4298-a2d7-d6d4b6d39a4f_481x321.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>There&#8217;s no perfect solution, but through my experience, I have learned that the two most important factors to improve your odds of success are:  </p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><ol><li><p>The skills and skin in the game of the interviewer(s) </p></li><li><p>Knowing what you're looking for in a candidate</p></li></ol><p>If you know what you're looking for, it will be easier to find. This insight led to the creation of the CCE framework, which stands for Character, Competence, and Experience. The three dimensions in the framework help define the most important elements to assess a candidate:  </p><ul><li><p><strong>Character</strong> (a person's values): This pertains to an individual's core values and beliefs. It defines who they are, what they stand for, and what they are willing to fight for. Character is the most crucial element, as values drive behaviors and attempting to change or develop one's personal values is not always a practical endeavor in a job. </p><p></p></li><li><p><strong>Competence</strong> (their superpower): This refers to an individual's superpower or their true raw talent. What is the person truly great at? It could be sales or problem-solving. Competence or skill can be developed. However, many people make the mistake of confusing "Experience" with "Competence." They are different. </p><p></p></li><li><p><strong>Experience</strong> (years in it): This is simply the number of years a person has been doing something. Experience implies competence, but it doesn't prove it. This is where good diligence comes in. For example, just because someone has been in sales for 10 years doesn't mean "sales" is their superpower. How often do we come across people whose true talent isn't expressed because of a job they've been comfortably good at for too long.</p><p></p><p>  </p></li></ul><h3>So, how do you use this framework to get better at hiring? </h3><p></p><p>Start by defining the core values of the organization you're hiring for. These values are the DNA of the company. For example, Nike's core values include: "inspiration, innovation, every athlete in the world, authentic, connected, and distinctive." Knowing these values, when assessing someone on the "Character" dimension, I would focus on someone who has a winning mindset, embraces innovation, and has a passion for sports or athletics.</p><p>Next, define the competencies or skills needed for success in the role. For example, if the job is sales, you would want the person to be exceptional with people, have great listening skills, and be a naturally curious person who is interested in helping others.</p><p>Finally, consider experience, but don't weigh it more heavily than Character and Competence. Experience is particularly important in roles where in-depth knowledge is critical and mistakes need to be minimized. For example, if someone has 20 years of experience as an accountant, they likely have a strong understanding of accounting and are good at their job.</p><p>Once you have defined these for your organization, you can use them to craft an interview process and questions that addresses each dimension in the framework. Remember to keep it simple (try to prioritize 3 criteria for each category) and be present during the conversation so you can really listen and engage (look at it as a two-way conversation, not an interview).  Pro tip: Take a walk. Instead of sitting down the whole time, take a walk, move around. The more natural the environment the better. </p><p>Although interviews aren't always the best way to assess talent, knowing what you're looking for makes it a lot easier and it doesn&#8217;t need to be perfect. An interesting experience from my early days in retail was when we would have job candidates jump behind the counter and assist with tasks during their interview. This provided a hands-on, real-life test and allowed us to quickly determine in 15 minutes if the candidate was a good fit for the position. I believe that practical evaluations like this combined with interviews are the most effective way to assess people, so if possible, try incorporating them into your process.</p><p>Good luck and don&#8217;t settle. </p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[Fixed vs Flexible ]]></title><description><![CDATA[A framework for scaling your consumer/retail brand thoughtfully.]]></description><link>https://jacobjaber.substack.com/p/fixed-vs-flexible</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/fixed-vs-flexible</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Fri, 06 Jan 2023 18:14:33 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!AzgG!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<p>In the book Scaling up Excellence, authors Bob Sutton and Huggy Rao present a framework for thinking about how to approach the expansion of a brand. The framework, called "Buddhism versus Catholicism," outlines two approaches: localization and customization (Buddhism or Flexible) versus standardization and replication (Catholicism or Fixed).</p><h2><strong>Example of a &#8220;Fixed&#8221; approach to scaling </strong></h2><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!AzgG!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!AzgG!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png 424w, https://substackcdn.com/image/fetch/$s_!AzgG!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png 848w, https://substackcdn.com/image/fetch/$s_!AzgG!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png 1272w, https://substackcdn.com/image/fetch/$s_!AzgG!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!AzgG!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png" width="626" height="457.36530775379697" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/d6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:914,&quot;width&quot;:1251,&quot;resizeWidth&quot;:626,&quot;bytes&quot;:1510216,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!AzgG!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png 424w, https://substackcdn.com/image/fetch/$s_!AzgG!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png 848w, https://substackcdn.com/image/fetch/$s_!AzgG!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png 1272w, https://substackcdn.com/image/fetch/$s_!AzgG!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fd6549bba-f654-496a-a1d6-790d6911b7c9_1251x914.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>An example of the Fixed approach to scaling is In-N-Out Burger. This brand has a consistent look and feel at every location, with identical design elements and menu offerings. This approach has worked well for In-N-Out, as evidenced by its cult following.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><h2><strong>Example of a &#8220;Flexible&#8221; approach to scaling </strong></h2><div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!16an!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!16an!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png 424w, https://substackcdn.com/image/fetch/$s_!16an!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png 848w, https://substackcdn.com/image/fetch/$s_!16an!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png 1272w, https://substackcdn.com/image/fetch/$s_!16an!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!16an!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png" width="1456" height="813" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/bafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:813,&quot;width&quot;:1456,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:3574653,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:false,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!16an!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png 424w, https://substackcdn.com/image/fetch/$s_!16an!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png 848w, https://substackcdn.com/image/fetch/$s_!16an!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png 1272w, https://substackcdn.com/image/fetch/$s_!16an!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2Fbafb5cb2-3273-42b9-a488-e36ab6bcbf21_1810x1011.png 1456w" sizes="100vw"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>On the other hand, Aman hotels take a Flexible approach to scaling, designing each property to fit its specific location and offering local activities and experiences led by locals. This approach has also proven successful for Aman, with hotels that range from urban oases to jungle retreats. </p><p>This framework can be useful for consumer and retail brands to consider as they expand in the 21st century. The most important thing is to stay true to your values and ethos, and to choose the authentic approach that aligns with those values. </p><p>The Fixed and Flexible framework can also be applied to how an organization makes decisions, such as whether they are made locally by managers or centrally by the home office. Operational design using a fixed vs flexible framework is a fascinating topic that could be explored in a future article.</p><p>Cheers </p><p></p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe for free to receive new posts and support my work.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[3 steps to choose the perfect location for your first retail store ]]></title><description><![CDATA[Whether you&#8217;re opening your first store or expanding your fleet of stores, here are 3 steps to help you get starting on your journey to find the perfect location and within each step, a practical plan of action you can take to get started.]]></description><link>https://jacobjaber.substack.com/p/3-steps-to-choose-the-perfect-location</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/3-steps-to-choose-the-perfect-location</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Mon, 02 Jan 2023 21:39:18 GMT</pubDate><enclosure url="https://substackcdn.com/image/fetch/$s_!9epR!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png" length="0" type="image/jpeg"/><content:encoded><![CDATA[<div class="captioned-image-container"><figure><a class="image-link image2 is-viewable-img" target="_blank" href="https://substackcdn.com/image/fetch/$s_!9epR!,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png" data-component-name="Image2ToDOM"><div class="image2-inset"><picture><source type="image/webp" srcset="https://substackcdn.com/image/fetch/$s_!9epR!,w_424,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png 424w, https://substackcdn.com/image/fetch/$s_!9epR!,w_848,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png 848w, https://substackcdn.com/image/fetch/$s_!9epR!,w_1272,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png 1272w, https://substackcdn.com/image/fetch/$s_!9epR!,w_1456,c_limit,f_webp,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png 1456w" sizes="100vw"><img src="https://substackcdn.com/image/fetch/$s_!9epR!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png" width="1151" height="686" data-attrs="{&quot;src&quot;:&quot;https://substack-post-media.s3.amazonaws.com/public/images/9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png&quot;,&quot;srcNoWatermark&quot;:null,&quot;fullscreen&quot;:null,&quot;imageSize&quot;:null,&quot;height&quot;:686,&quot;width&quot;:1151,&quot;resizeWidth&quot;:null,&quot;bytes&quot;:1772570,&quot;alt&quot;:null,&quot;title&quot;:null,&quot;type&quot;:&quot;image/png&quot;,&quot;href&quot;:null,&quot;belowTheFold&quot;:false,&quot;topImage&quot;:true,&quot;internalRedirect&quot;:null,&quot;isProcessing&quot;:false,&quot;align&quot;:null,&quot;offset&quot;:false}" class="sizing-normal" alt="" srcset="https://substackcdn.com/image/fetch/$s_!9epR!,w_424,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png 424w, https://substackcdn.com/image/fetch/$s_!9epR!,w_848,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png 848w, https://substackcdn.com/image/fetch/$s_!9epR!,w_1272,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png 1272w, https://substackcdn.com/image/fetch/$s_!9epR!,w_1456,c_limit,f_auto,q_auto:good,fl_progressive:steep/https%3A%2F%2Fsubstack-post-media.s3.amazonaws.com%2Fpublic%2Fimages%2F9b1a68ca-967a-48bf-a9e4-7571dbd730c3_1151x686.png 1456w" sizes="100vw" fetchpriority="high"></picture><div class="image-link-expand"><div class="pencraft pc-display-flex pc-gap-8 pc-reset"><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container restack-image"><svg role="img" width="20" height="20" viewBox="0 0 20 20" fill="none" stroke-width="1.5" stroke="var(--color-fg-primary)" stroke-linecap="round" stroke-linejoin="round" xmlns="http://www.w3.org/2000/svg"><g><title></title><path d="M2.53001 7.81595C3.49179 4.73911 6.43281 2.5 9.91173 2.5C13.1684 2.5 15.9537 4.46214 17.0852 7.23684L17.6179 8.67647M17.6179 8.67647L18.5002 4.26471M17.6179 8.67647L13.6473 6.91176M17.4995 12.1841C16.5378 15.2609 13.5967 17.5 10.1178 17.5C6.86118 17.5 4.07589 15.5379 2.94432 12.7632L2.41165 11.3235M2.41165 11.3235L1.5293 15.7353M2.41165 11.3235L6.38224 13.0882"></path></g></svg></button><button tabindex="0" type="button" class="pencraft pc-reset pencraft icon-container view-image"><svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round" class="lucide lucide-maximize2 lucide-maximize-2"><polyline points="15 3 21 3 21 9"></polyline><polyline points="9 21 3 21 3 15"></polyline><line x1="21" x2="14" y1="3" y2="10"></line><line x1="3" x2="10" y1="21" y2="14"></line></svg></button></div></div></div></a></figure></div><p>Physical retail stores are special because they help build real-world community and a sense of belonging. Whether you're opening your first store or expanding your fleet of stores, the location of your store is crucial to the success of your brand and business. Here are 3 steps to help you get started on your journey to find the perfect location for your store.</p><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe to receive new posts.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div><h4>1: Brand &#8212; <em><strong>Your location is an expression of your brand</strong></em></h4><p>The location you choose and how your store looks and feels tells a story about your brand, therefore it's important to start with the question: What <strong>story</strong> do I want my location and store to tell about my brand? </p><p>For example, each Joie de Vivre hotel draws from the style of a niche-oriented magazine that represents a target market. Their Phoenix hotel was inspired by Rolling Stone Magazine and their Rex hotel was inspired by The New Yorker. </p><p>Disney Parks want to inspire delight and adventure. Throughout the park, they place small vents in mysterious places to activate your olfactory senses. Alongside the candy store the vents release vanilla scents to encourage visitors to visit the sweet shops. The Pirates of the Caribbean smells of sea salt and wood; the park entrance smells of fresh buttered popcorn, and the Haunted Mansion smells of dust. These are amazing examples to get you thinking about how you want people to feel and experience your brand.</p><p>Describe the emotions you want one to feel when they see your store. For example: Adventure, Beauty and Nostalgia. Make sure to choose words that are authentic to your brand. These words will help shape your decision on where you locate and how you design your store. </p><p></p><h4>2: Strategy &#8212; <em><strong>Creating a unique advantage </strong></em></h4><p>When choosing a location for your first store, it's important to consider the strategy that will best align with your brand and business goals. There are two main site selection strategies in retail: the "Main &amp; Main" strategy and the "Discover &amp; Experience" strategy.</p><p>The "Main &amp; Main" strategy involves choosing a location that has high visibility and significant foot traffic, such as a corner on a busy intersection. This strategy is effective for quickly building brand awareness and getting a lot of people to experience your products or services. However, it also comes with a higher cost for rent and building out the store, and may give the impression of being a large, established brand.</p><p>The "Discover &amp; Experience" strategy, on the other hand, involves choosing a location that is near the action but not directly on a main street. This strategy allows for a more gradual growth, while also providing a sense of discovery for customers. This strategy is less expensive and allows you to focus on delighting each customer, while also learning and refining your store operations. Additionally, it can leave customers with the perception that your brand prioritizes quality.</p><p>When deciding on a strategy, consider your brand and business goals, as well as your budget and resources. If you have the funds and want to scale quickly, a Main &amp; Main strategy may be appropriate. If you want to focus on providing a unique and high-quality experience for your customers, the Discover &amp; Experience strategy may be a better fit.</p><p></p><h4>3: Choosing the perfect location &#8212; <em><strong>Its part art, part science </strong></em></h4><p>Choosing the perfect location for your store is a combination of both art and science. To select the best location for your brand, it's important to consider both the demographic characteristics of your core customers and the practical considerations of the location itself.</p><p>First, consider the demographic characteristics of your target customers. Who are they? What are their age, income, and lifestyle? For example, Restoration Hardware targets a more affluent customer between the ages of 30-60+. Knowing this target demographic can help narrow down locations where those types of customers exist.</p><p>Population density is also an important factor as volume can cure a lot of ills in the retail business. A store in a community that has 100k people within a 1/2 mile radius will likely perform better than one in a community that has 100k people within a 2 mile radius.</p><p>Additionally, be mindful of the different types of people near the location. For example, if the area is primarily populated by 9-5 workers, your store will likely be busier on weekdays and slower on weekends. It's often preferable to have a location that's busy 7 days a week and has a mix of people who live, work, and play in the area.</p><p>Visibility and accessibility are also key considerations. The store should be easy for people to see, and if the location is primarily vehicular-driven, parking should be readily available. </p><p>Precision matters. One block can make a huge difference in sales, so it's important to do your diligence on each location. You can't make a location decision from a map, you have to walk the blocks, visit other businesses, talk to people in the community. When you walk the blocks make sure to get a sense of traffic in different day parts (i.e. morning, mid-day, evening if important to your business).  Talk to people and other businesses in the community to get a sense of the neighborhood and traffic. </p><p></p><h4>Some additional tips:</h4><ul><li><p>Avoid choosing a location <strong>you</strong> don&#8217;t feel GREAT about. Once you sign a lease you are married to that store for a period of time. </p></li><li><p>Avoid real estate brokers who don&#8217;t have a genuine interest in helping you find and negotiate the right location. Choose someone you trust. </p></li><li><p>Have an experienced lawyer who specializes in retail leases help you negotiate the lease. It&#8217;s worth the money. </p></li><li><p>Keep your buildout costs low. Find a way to be cool on a budget. This will give you some downside protection.</p></li></ul><div class="subscription-widget-wrap-editor" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe&quot;,&quot;language&quot;:&quot;en&quot;}" data-component-name="SubscribeWidgetToDOM"><div class="subscription-widget show-subscribe"><div class="preamble"><p class="cta-caption">Thanks for reading Jacob&#8217;s Substack! Subscribe to receive new posts.</p></div><form class="subscription-widget-subscribe"><input type="email" class="email-input" name="email" placeholder="Type your email&#8230;" tabindex="-1"><input type="submit" class="button primary" value="Subscribe"><div class="fake-input-wrapper"><div class="fake-input"></div><div class="fake-button"></div></div></form></div></div>]]></content:encoded></item><item><title><![CDATA[Coming soon]]></title><description><![CDATA[This is Jacob&#8217;s Substack, a newsletter about My personal Substack.]]></description><link>https://jacobjaber.substack.com/p/coming-soon</link><guid isPermaLink="false">https://jacobjaber.substack.com/p/coming-soon</guid><dc:creator><![CDATA[Jacob Jaber]]></dc:creator><pubDate>Mon, 02 Jan 2023 18:12:42 GMT</pubDate><content:encoded><![CDATA[<p><strong>This is Jacob&#8217;s Substack</strong>, a newsletter about My personal Substack.</p><p class="button-wrapper" data-attrs="{&quot;url&quot;:&quot;https://jacobjaber.substack.com/subscribe?&quot;,&quot;text&quot;:&quot;Subscribe now&quot;,&quot;action&quot;:null,&quot;class&quot;:null}" data-component-name="ButtonCreateButton"><a class="button primary" href="https://jacobjaber.substack.com/subscribe?"><span>Subscribe now</span></a></p>]]></content:encoded></item></channel></rss>